NT Password Changer - Frequently Asked Questions

• I forgot my User name or Old Password.  What do I do?

  Your User name is commonly the first character of your first name and the first 5 characters of your last name.  Sometimes there is also a number appended to the end in order to avoid duplicate user names.  If you are still uncertain about your username do NOT try to change your password with random user names.  You may lockout someone else's account.   Please contact your local computer supporter if you do not know your user name or old password.  If it is after hours, or you cannot reach a local supporter, then you can call the Help Desk 24 x 7 at (504) 568-HELP (4357) in New Orleans or (318) 675-5470 in Shreveport.

• I've entered all the correct information but still can't change my password.

   

  The application will display messages at the top of the screen in the event of errors.  Below are some of the common errors you may receive:   All information fields were not entered.   If you get this error it is because you forgot to enter information in one of the fields.  Please enter all information and try again   New passwords did not match.  The New Password does not match the Confirm New Password.  Please re-enter your information being careful to type the new passwords identically.   New password was less than four characters long or has been used previously. Make sure your new password is at least 4 characters long and has not been one of your last 14 passwords   Unknown User ID.  The User name that you entered is invalid.  Either type in your correct User name or see the FAQ above   Invalid User ID / Current Password.  The password is not correct or you entered the wrong user name.  Re-enter the correct information again or see the FAQ above if you've forgotten your user name or password.   Unknown Error  If you are getting this message then you there may be something wrong with the application.  Please contact your local computer supporter.  If it is after hours, or you cannot reach a local supporter, then you can call the Help Desk 24 x 7 at (504) 568-HELP (4357) in New Orleans or (318) 675-5470 in Shreveport.

• I changed my password but still can't access my application.  What next?

   

  If you went through the NT Password Changer and received the following message:  Password Successfully Changed But you are still having problems accessing your application then you may need to enter the domain name.  The LSUHSC NT domain is LSUMC-MASTER    Enter this in the domain box and try again.  If there isn't a domain box then you can try prepending it to your user name as follows: If you continue to have problems please contact your local computer supporter.  If it is after hours, or you cannot reach a local supporter, then you can call the Help Desk 24 x 7 at (504) 568-HELP (4357) in New Orleans or (318) 675-5470 in Shreveport.